Regional Engineer Manager

Regional Engineer Manager

Location: South of England 

About Us: Upfix is a leading provider of appliance repair services, serving customers across South of England. We take pride in delivering high-quality repair solutions for a wide range of appliances, ensuring our customers' satisfaction and peace of mind. 

Role Overview: As the Regional Engineer Manager at Upfix, you will play a critical role in overseeing the efficient and effective delivery of our appliance repair services across the Southern Region. You will lead a team of Senior Appliance Engineers & Appliance Engineers, ensuring they provide top-notch repair services, manage parts and stock inventory, and adhere to the highest standards of health and safety. 

Key Responsibilities: 

1. Team Leadership:

• Manage and lead a team of Senior Appliance Engineers & Engineers, providing guidance, support, and coaching to ensure high performance.
• Conduct regular team meetings, performance reviews, and training sessions to enhance the skills and knowledge of the engineering team.

2. Service Quality and Efficiency:

• Ensure the timely and efficient completion of appliance repairs by the engineering team, meeting or exceeding customer expectations.
• Monitor repair quality and implement continuous improvement measures to enhance service delivery.

3. Parts and Inventory Management:

• Maintain accurate and organised records of parts inventory.
• Coordinate with the parts department to ensure adequate stock levels, minimising delays in repair services.

4. Health and Safety Compliance:

• Uphold and enforce strict health and safety standards within the engineering team.
• Conduct regular safety audits, identify potential hazards, and implement preventive measures.

5. Technical Support:

• Provide technical support to engineers in diagnosing complex appliance issues.
• Stay updated on the latest industry trends, repair techniques, and technologies.

6. Customer Satisfaction:

• Monitor customer feedback and take corrective actions to address any service-related issues promptly.
• Promote a customer-centric culture within the engineering team.

7. Reporting:

• Prepare and submit regular reports on team performance, repair metrics, and inventory management.
• Collaborate with senior management to set performance targets and objectives.

Qualifications: 

• Proven experience in a leadership role within the appliance repair industry. 
• Strong technical knowledge of domestic appliances. 
• Excellent communication and team management skills. 
• Health and Safety certification is a plus. 

Benefits: 

• Competitive salary and benefits package. 
• Opportunities for career advancement within a rapidly growing organization. 
• Comprehensive health and wellness benefits. 
• Ongoing training and development programs. 

How to Apply: Interested candidates are invited to submit their resume and a cover letter detailing their relevant experience and qualifications to ka@upfix.co.uk 

Upfix is an equal opportunity employer. We encourage applications from candidates of all backgrounds and experiences. 

Upfix is committed to ensuring a safe and inclusive work environment. We encourage individuals with disabilities and diverse backgrounds to apply.