Regional Engineer Manager
Location: South of England
About Us: Upfix is a leading provider of appliance repair services, serving customers across South of England. We take pride in delivering high-quality repair solutions for a wide range of appliances, ensuring our customers' satisfaction and peace of mind.
Role Overview: As the Regional Engineer Manager at Upfix, you will play a critical role in overseeing the efficient and effective delivery of our appliance repair services across the Southern Region. You will lead a team of Senior Appliance Engineers & Appliance Engineers, ensuring they provide top-notch repair services, manage parts and stock inventory, and adhere to the highest standards of health and safety.
1. Team Leadership:
- Manage and lead a team of Senior Appliance Engineers & Engineers, providing guidance, support, and coaching to ensure high performance.
- Conduct regular team meetings, performance reviews, and training sessions to enhance the skills and knowledge of the engineering team.
2. Service Quality and Efficiency:
- Ensure the timely and efficient completion of appliance repairs by the engineering team, meeting or exceeding customer expectations.
- Monitor repair quality and implement continuous improvement measures to enhance service delivery.
3. Parts and Inventory Management:
- Maintain accurate and organised records of parts inventory.
- Coordinate with the parts department to ensure adequate stock levels, minimising delays in repair services.
4. Health and Safety Compliance:
- Uphold and enforce strict health and safety standards within the engineering team.
- Conduct regular safety audits, identify potential hazards, and implement preventive measures.
5. Technical Support:
- Provide technical support to engineers in diagnosing complex appliance issues.
- Stay updated on the latest industry trends, repair techniques, and technologies.
6. Customer Satisfaction:
- Monitor customer feedback and take corrective actions to address any service-related issues promptly.
- Promote a customer-centric culture within the engineering team.
- Prepare and submit regular reports on team performance, repair metrics, and inventory management.
- Collaborate with senior management to set performance targets and objectives.
- Proven experience in a leadership role within the appliance repair industry.
- Strong technical knowledge of domestic appliances.
- Excellent communication and team management skills.
- Health and Safety certification is a plus.
- Competitive salary and benefits package.
- Opportunities for career advancement within a rapidly growing organization.
- Comprehensive health and wellness benefits.
- Ongoing training and development programs.
How to Apply: Interested candidates are invited to submit their resume and a cover letter detailing their relevant experience and qualifications to firstname.lastname@example.org
Upfix is an equal opportunity employer. We encourage applications from candidates of all backgrounds and experiences.
Upfix is committed to ensuring a safe and inclusive work environment. We encourage individuals with disabilities and diverse backgrounds to apply.