Key Accounts Team Leader

Key Accounts Team Leader

Position: Key Accounts Team Leader

Location: Brighton

Type: Full-time

About Us: Upfix Appliance Repairs is a leading provider of white goods repair services. We take pride in our strong partnerships with key accounts and are seeking a Key Accounts Team Leader to oversee and nurture these relationships.

Job Description: As a Key Accounts Team Leader, you will be responsible for managing and growing our relationships with key clients. You will lead a team focused on delivering exceptional service and ensuring the satisfaction of our key accounts. Your responsibilities will include:

Responsibilities:

• Leading the Key Accounts team, providing guidance, performance check-ins, training, and support.
• Overseeing office tasks such as customer & client calls, bookings & emails.
• Building and maintaining strong relationships with key clients.
• Understanding the unique needs and requirements of each key account.
• Collaborating with the sales team to identify growth opportunities within key accounts.
• Ensuring timely and accurate delivery of services to key clients.
• Monitoring key account performance and satisfaction.
• Managing escalations and resolving issues promptly.
• Developing strategies to grow revenue from key accounts.
• Providing regular reports on key account performance.

Qualifications:

• Proven experience in key account management or a similar role.
• Strong leadership and interpersonal skills.
• Excellent communication and negotiation abilities.
• Proactive problem-solving and conflict resolution skills.
• Ability to work collaboratively with cross-functional teams.
• A track record of meeting and exceeding key account targets.
• Knowledge of the white goods or appliance repair industry is a plus.

How to Apply: Interested candidates are invited to submit their resume and a cover letter detailing their relevant experience and qualifications to ka@upfix.co.uk

Upfix is an equal opportunity employer. We encourage applications from candidates of all backgrounds and experiences.

Upfix is committed to ensuring a safe and inclusive work environment. We encourage individuals with disabilities and diverse backgrounds to apply.