Key Accounts Team Leader
Key Accounts Team Leader
Position: Key Accounts Team Leader
Location: Brighton
Type: Full-time
About Us: Upfix Appliance Repairs is a leading provider of white goods repair services. We take pride in our strong partnerships with key accounts and are seeking a Key Accounts Team Leader to oversee and nurture these relationships.
Job Description: As a Key Accounts Team Leader, you will be responsible for managing and growing our relationships with key clients. You will lead a team focused on delivering exceptional service and ensuring the satisfaction of our key accounts. Your responsibilities will include:
Responsibilities:
- Leading the Key Accounts team, providing guidance, performance check-ins, training, and support.
- Overseeing office tasks such as customer & client calls, bookings & emails.
- Building and maintaining strong relationships with key clients.
- Understanding the unique needs and requirements of each key account.
- Collaborating with the sales team to identify growth opportunities within key accounts.
- Ensuring timely and accurate delivery of services to key clients.
- Monitoring key account performance and satisfaction.
- Managing escalations and resolving issues promptly.
- Developing strategies to grow revenue from key accounts.
- Providing regular reports on key account performance.
Qualifications:
- Proven experience in key account management or a similar role.
- Strong leadership and interpersonal skills.
- Excellent communication and negotiation abilities.
- Proactive problem-solving and conflict resolution skills.
- Ability to work collaboratively with cross-functional teams.
- A track record of meeting and exceeding key account targets.
- Knowledge of the white goods or appliance repair industry is a plus.
How to Apply: Interested candidates are invited to submit their resume and a cover letter detailing their relevant experience and qualifications to ka@upfix.co.uk
Upfix is an equal opportunity employer. We encourage applications from candidates of all backgrounds and experiences.
Upfix is committed to ensuring a safe and inclusive work environment. We encourage individuals with disabilities and diverse backgrounds to apply.